Contract manufacturing your customers can rely on.
Your customers are brands. They send orders with their own specifications, want to know where their batch is and expect the certificate with the delivery. Frontlink keeps everything in order per customer, per order and per batch.
What your customer sees, without calling.
Brand owners want to know where their order is, what of theirs is in stock and whether the documents are ready. In the customer portal they see it themselves. A tour, as your customer sees it.
- 1 / 6Only for your customer
Your customer gets in by invitation and with two-step verification. Each user only sees their own company's data.
- 2 / 6Orders and progress
Which orders are running, what is planned and what was delivered. With every order the materials and whether they're in stock.
- 3 / 6The customer's stock
Labels, jars or finished product that belong to the customer and are held by you, per lot. No more spreadsheet by email.
- 4 / 6Receipts and deliveries
What came in for the customer and what went out. With date, quantities and lots.
- 5 / 6Documents ready to take
Specifications and certificates in your house style, without your supplier's name. Shareable with a link.
- 6 / 6The release certificate
Per order, with the customer's reference, the lots used and the allergen and organic statement. Ready as soon as quality releases it.
From formula to quote.
A brand owner asks for a price for a new product. You calculate it from the claim per capsule, the overage, the capsule size and the packaging, at different quantities.
| Active | Claim per capsule | Overage |
|---|---|---|
| Magnesium | 100 mg | + 5% |
| Vitamin B6 | 1.4 mg | + 20% |
- Calculate from the claim
Per active ingredient the claim per capsule, with the overage alongside.
- Scenarios side by side
The same formula at different quantities and packaging, so the customer can choose.
- Versions recorded
A quote gets versions. What was sent is fixed.
Whose stock is this?
In contract manufacturing your warehouse holds stock of your customers: their labels, their jars, their finished product. Frontlink knows per lot who it belongs to.
Yours, for all customers.
- Capsules size 0
- Magnesium citrate
The customer's, only for that customer.
- Label Naturel D3
- Jar 60 with logo
- Omega-3 60 caps
With you, but not yet bought.
- Vitamin D3 powder
Items made for one customer belong to that customer. That comes from your ERP.
Documents, without your supplier.
Your customer wants a specification and a certificate of analysis. But not your supplier's name. Frontlink makes a new version in your house style.
The certificate with every order.
With every released order a release certificate, built from what really happened. No Word file someone fills in.
- Customer
- Naturel & Co
- Your reference
- PO-88213
- Product
- Vitamin D3 60 caps
- Batch
- 88213-A
- Best before
- 03-2028
Raw material lots used: 4
- 1From the order
Customer, reference and product come from the order.
- 2From the warehouse
The lots are the lots that were really issued and received.
- 3With statements
Allergens and organic status are on it.
- 4Signed and stored
Approved with a PIN, and every change is a new revision.
Solutions that deliver the most here.
- Quotes and costingBrand owners ask for a price on a new product or a bigger run, and the answer takes days of digging through recipes, price lists and old quotes in Excel. Frontlink calculates the quote on your recipes, purchase prices, line times and margins, and shows where every number comes from. You review and send.
- Orders and customer contactRequests arrive by email, as PDF or Excel. Frontlink calculates the quote, prepares the order in your ERP and keeps the customer informed all the way to shipment.
- Quality and batch recordQuality checks appear as a checklist on the tablet, with the norm next to each one. The batch record builds itself from what was actually made, and release and certificate follow without searching.
- Warehouse and stockFrontlink knows per lot what is there, where it is and how long it is good for. The warehouse picks by shelf life, stock matches what was really used, and a lot can be traced in one click.
- Customer portalBrand owners call and email to ask where their order is, how much of their packaging you still hold and when the certificate comes. In the Frontlink customer portal they see it themselves, live from your floor and your ERP, and only what is meant for them.
Frequently asked questions.
Can our customers follow along themselves?
Yes. In a portal, customers see their orders, the progress and the documents per batch, such as the certificate of analysis.
How do we handle customer-specific specifications?
Per customer and product you record formulations, packaging, labels and norms. Frontlink prepares the right version for every order.
Does this fit alongside our ERP?
Yes. Frontlink works alongside your ERP: orders come from it, completions, consumption and invoices go back.
Which process takes you the most time?
Book a 30-minute call. We look at your own examples together.
Book a call