From quote to shipment, without retyping.
Requests arrive by email, as PDF or Excel. Frontlink calculates the quote, prepares the order in your ERP and keeps the customer informed all the way to shipment.
From inbox to order, item and call-off.
An inbox full of orders is rarely just orders. There are new products in it, call-offs in Excel and documents from suppliers. This is how Frontlink handles an ordinary morning.
- 1 / 6An ordinary morning
Four emails, four kinds of work: a repeat order, a new product, a call-off in Excel and a certificate. Frontlink reads them, attachments included, and labels each one.
- 2 / 6The repeat order
Customer and items are known. Frontlink prepares the lines with the contract price and checks for duplicate orders and the right label.
- 3 / 6A new product
Nordic Clean wants a product you don't make yet. Frontlink drafts an item with bill of materials and recipe, derived from a similar product, and lists the documents and approvals still needed.
- 4 / 6A call-off in Excel
Six lines over three weeks. Frontlink turns them into deliveries and checks stock. Where it gets tight, you see it now, not in week 44.
- 5 / 6Documents in their place
The supplier's certificate goes with the right lot, each result next to its specification. Not in someone's mailbox.
- 6 / 6You decide what goes ahead
One overview of the morning: what is ready for your ERP and what waits for someone. Nothing retyped, and nothing moves on without you.
An ordinary morning
Four emails, four kinds of work: a repeat order, a new product, a call-off in Excel and a certificate. Frontlink reads them, attachments included, and labels each one.
From quote to shipment.
One line through the whole journey. What the customer asks, what you promise and what gets shipped, in one place.
- Request
By email, as PDF or Excel. Frontlink reads the customer, product and quantities.
- Quote
Calculated on your recipes, purchase prices and machine times, with volume breaks.
- Order
Once the customer accepts, the order waits as a draft in your ERP. You approve.
- Production
Planned and tracked on the floor. The customer sees the status in the portal.
- Shipment
Packing slip, certificates and invoice go along. The customer is notified automatically.
Quotes in minutes, not days.
You calculate a request with your own recipes, purchase prices, machine times and margins. Frontlink prepares the quote, you review and send.
| Cost item | Source | Per bottle |
|---|---|---|
| Raw materials | Recipe R-204 | € 0.38 |
| Packaging | Bottle, cap and label | € 0.21 |
| Filling | Filling line B | € 0.06 |
| Margin | Luma agreement | 22% |
- Uses your own data
Recipes, purchase prices and machine times from your ERP. Every amount shows where it comes from.
- Volume breaks side by side
The same product in different quantities and packaging, so the customer can choose.
- Fully in your own layout
The quote goes out in your house style, with your own terms.
- From quote to order
When the customer accepts, it becomes an order with the same lines. Nothing to enter again.
Every order with where it stands.
One screen per order, with everything that belongs to it. What is late or missing is at the top.
- Operation
- Filling · Filling line B
- Progress
- 8,046 of 12,000
- Kanban
- In production
- Everything with one order
Materials, timeline, record and audit, without searching five systems.
- What's late stands out
If an order falls behind or material is missing, it's at the top instead of at the bottom of a list.
- Just ask
How is 88213 doing? The assistant looks it up in the order, the line and the stock.
Documents in the right place.
Suppliers send certificates and specifications in their own layout. Frontlink recognises what it is, attaches it to the right item and lot, and makes a clean version for your customer.
- 1In
A PDF from the supplier, with the item in your ERP.
- 2Recognised
Frontlink recognises a certificate of analysis or a specification. If in doubt, it stays undetermined until someone looks.
- 3Converted
A new version in your house style and in English, without your supplier's details.
- 4Reviewed
Someone from quality reviews and approves it. Only then does it go to the customer.
Your customer looks for themselves.
In the customer portal your customer sees their own orders, stock, deliveries and documents. Without calling or emailing, and only what is meant for that customer.
- Orders and lines
What was ordered, what is being made and what is on its way.
- Stock and deliveries
What is held for the customer, and what was received and delivered.
- Documents and certificates
Release certificates and specifications with that customer's orders, as soon as they're ready.
- Share with a link
Share a document or overview with someone who has no account.
- SO-1187Shampoo 250 mlIn production
- SO-1192Hand cream 75 mlPlanned
- SO-1174Shower gel 250 mlDelivered
- Release certificate 88190PDF · today
- Specification Shampoo 250 mlPDF · English
Messages that go by themselves.
What a customer needs to know reaches them at the right moment. Only to the contacts you have set up.
- FRelease certificate available · 88190The certificate is ready in the portal.
- FToday's goods receipt summaryWhat was received for you today, with lot numbers.
- FInvitation to the customer portalCreate your account and follow your orders.
- At the right moment
A certificate announces itself as soon as it is released, not when someone remembers.
- To the right people
Per customer you set who gets which messages.
- In your own name
Messages and documents in your house style.
Ask Frontlink.
Frontlink knows the context of your orders, lines and stock. You ask a question in plain language, Frontlink works it out and prepares what is needed. Where it matters, you decide.
Which orders from this week are not in the ERP yet?
- Searched the inbox and drafts
- Compared with the orders in your ERP
- Found two open points
Three orders are awaiting approval. PO-88213 is complete. PO-88219 is missing a delivery date and PO-88221 an item code. Shall I ask both customers to complete them?
Frequently asked questions.
Does this work with our ERP?
Frontlink works alongside your ERP and writes orders, items and invoices back after approval. We agree with you which connection your company needs.
What if an order is unclear?
Frontlink prepares a draft with the open points marked, or a question to the customer that you approve first. Nothing goes into your ERP without approval.
Which messages go to the customer automatically?
You decide per customer and per type of message. Routine messages such as an order confirmation usually go automatically, a new delivery date only after your approval.
Which process takes you the most time?
Book a 30-minute call. We look at your own examples together.
Book a call